Delivery Information

All web site orders are delivered free to any UK. address!

Payment for orders outside the UK. is worked out by items ordered and can be viewed in checkout before payment is taken.

Orders will normally be despatched within 2 working days of receipt. 
Delivery is by First Class Royal Mail for orders up to 1kg. (Orders over 1kg are delivered by Royal Mail Parcels Service.) 

Standard deliveries (UK) should arrive within 3 working days of placing the order (on all orders placed before 3.30pm).

Deliveries within the UK. can not be reported late with Royal Mail until after the seventh working day. If your order has not arrived within 17 working days we would consider it a failed delivery and submit a claim to Royal Mail while re-sending you your order.

If you think your order is late or lost please check with your local sorting office before calling us as a large percentage of delayed mail is awaiting collection. We can not do this on your behalf as the sorting office will only tell the addressee whether they have mail waiting. For outside UK we have to allow 22 working days for Europe and 27 working days for rest of world before we can re-issue and claim a failed delivery.

International Orders up to 2 Kg in weight will be sent by Airmail Small Packet service. Abluo will not knowingly send any restricted or prohibited items to any International Destination. All prices are GBP.

Our Promise

All of our products come with a satisfaction money back promise that gives you (the customer) 14 days from receipt of your order to return it or any part of it to us for any reason and claim a full refund. This however does not mean that after 14 days we don't care, if you have any queries or comments about any order placed please contact us through the contact us page quoting any order number if applicable.